It’s the question we’re asked most often, and it’s a fair one. Here we explain openly what you buy from KeyEase, why it costs less and what happens if something goes wrong.

What you buy

You buy a product key for the edition shown on the product page, delivered by email. You activate it with Microsoft’s official activation system, online or by phone.

Why does it cost less than in the Microsoft Store?

Microsoft sells its licences at full price. Independent resellers like KeyEase sell product keys for less: there is no box, DVD or shipping, and we work on small margins.

What EU law says

In 2012 the Court of Justice of the European Union (UsedSoft judgment, case C-128/11) ruled that, under certain conditions, reselling software licences already sold in the European Union is lawful. That is why shops selling licences below official prices exist in Europe.

We are not lawyers and this page is not legal advice. If you need confirmation for your business, ask an adviser.

Who we are

KeyEase is an independent reseller run by NEXT CLOUD LLC (Kentucky, United States). We are not an official Microsoft store. All company details are on the Legal notice page.

What if a licence stops working?

Microsoft can block a key if it detects non-compliant use. It’s a real risk with keys sold online, which is why we offer our activation guarantee: if the licence doesn’t work we help you for free and, if it can’t be fixed, we replace it or refund 100%.

How to recognise a trustworthy shop

  • It clearly shows who the seller is, with address and contact details.
  • It has a written refund policy and a guarantee if something goes wrong.
  • It has reviews from real customers on independent platforms.
  • It helps you after the purchase too, not just before.
  • It gives you an invoice or receipt for every order.

You can check all of these points for KeyEase on the following pages and in our reviews.

Any other questions?

Write to us before you buy at contact@keyease.net or on WhatsApp at +44 7988 523004: we’ll tell you honestly whether the product is right for you.