{"id":17964,"date":"2026-05-01T19:56:01","date_gmt":"2026-05-01T19:56:01","guid":{"rendered":"https:\/\/keyease.net\/?page_id=17964"},"modified":"2026-05-04T11:51:50","modified_gmt":"2026-05-04T11:51:50","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/keyease.net\/fr\/politica-sui-resi-e-sui-rimborsi\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17964\" class=\"elementor elementor-17964\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84fe931 e-flex e-con-boxed wd-section-disabled e-con e-parent\" data-id=\"84fe931\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbcd360 elementor-widget elementor-widget-wd_text_block\" data-id=\"cbcd360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"keyease-policy-box\">\n  <h2>Politique de remboursement<\/h2>\n  <p class=\"policy-intro\">\n    Chez KeyEase, notre objectif est de fournir une exp\u00e9rience d'achat s\u00e9curis\u00e9e et transparente pour les licences de logiciels num\u00e9riques.\n    Veuillez lire attentivement notre politique de remboursement avant de terminer votre commande.\n  <\/p>\n\n  <ul class=\"keyease-policy-list\">\n    <li>\n      <strong>Garantie de remboursement de 30 jours<\/strong>\n      <span>\n        Nous offrons \u00e0 nos clients une garantie de remboursement volontaire de 30 jours. La demande de remboursement doit \u00eatre soumise par \u00e9crit dans les 30 jours suivant la date d'achat.\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>\u00c9tat du produit num\u00e9rique<\/strong>\n      <span>\n        Pour pouvoir b\u00e9n\u00e9ficier d'un remboursement, la cl\u00e9 de licence du produit ne doit pas avoir \u00e9t\u00e9 activ\u00e9e, utilis\u00e9e, \u00e9chang\u00e9e ou consomm\u00e9e. Une fois qu'une cl\u00e9 de licence num\u00e9rique a \u00e9t\u00e9 activ\u00e9e ou utilis\u00e9e, elle ne peut normalement pas \u00eatre renvoy\u00e9e.\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>Probl\u00e8mes d'activation<\/strong>\n      <span>\n        Si la cl\u00e9 de licence ne fonctionne pas ou si vous rencontrez un probl\u00e8me d'activation, veuillez nous contacter en joignant une capture d'\u00e9cran du message d'erreur. Nous examinerons le cas et fournirons une assistance, une cl\u00e9 de remplacement ou un remboursement le cas \u00e9ch\u00e9ant.\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>Proc\u00e9dure et frais de retour<\/strong>\n      <span>\n        Les demandes de remboursement peuvent \u00eatre soumises par courrier \u00e9lectronique. Nos produits \u00e9tant livr\u00e9s sous forme num\u00e9rique, il n'y a pas de frais de retour physique.\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>M\u00e9thode de remboursement<\/strong>\n      <span>\n        Les remboursements approuv\u00e9s seront effectu\u00e9s en utilisant la m\u00e9thode de paiement originale dans la mesure du possible, y compris PayPal ou une carte de cr\u00e9dit\/d\u00e9bit. Les d\u00e9lais de traitement peuvent varier en fonction du fournisseur de paiement.\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>Contact pour les remboursements<\/strong>\n      <span>\n        Courriel : <a href=\"mailto:contact@keyease.net\">contact@keyease.net<\/a>\n      <\/span>\n    <\/li>\n\n    <li>\n      <strong>Informations sur les entreprises<\/strong>\n      <span>\n        KeyEase est exploit\u00e9 par NEXT CLOUD LLC.<br>\n        8109 Alexandria Pike Ste 3,<br>\n        Alexandria, Kentucky 41001,<br>\n        \u00c9tats-Unis\n      <\/span>\n    <\/li>\n  <\/ul>\n<\/div>\n\n<style>\n.keyease-policy-box {\n  background: #ffffff;\n  border: 1px solid #e6edf5;\n  border-radius: 16px;\n  padding: 32px;\n  max-width: 980px;\n  margin: 0 auto;\n  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.06);\n  font-family: Inter, Arial, sans-serif;\n  color: #1f2937;\n}\n\n.keyease-policy-box h2 {\n  margin: 0 0 12px;\n  font-size: 30px;\n  line-height: 1.2;\n  color: #0b2a55;\n  font-weight: 800;\n}\n\n.keyease-policy-box .policy-intro {\n  margin: 0 0 24px;\n  color: #5f6b7a;\n  font-size: 16px;\n  line-height: 1.7;\n}\n\n.keyease-policy-list {\n  list-style: none;\n  padding: 0;\n  margin: 0;\n  display: grid;\n  gap: 14px;\n}\n\n.keyease-policy-list li {\n  background: #f8fbff;\n  border: 1px solid #e5edf7;\n  border-radius: 12px;\n  padding: 18px 20px;\n}\n\n.keyease-policy-list strong {\n  display: block;\n  color: #0b2a55;\n  font-size: 16px;\n  margin-bottom: 7px;\n}\n\n.keyease-policy-list span {\n  display: block;\n  color: #4b5563;\n  font-size: 15px;\n  line-height: 1.65;\n}\n\n.keyease-policy-list a {\n  color: #0f5bb5;\n  font-weight: 700;\n  text-decoration: none;\n}\n\n.keyease-policy-list a:hover {\n  text-decoration: underline;\n}\n\n@media (max-width: 600px) {\n  .keyease-policy-box {\n    padding: 22px;\n    border-radius: 14px;\n  }\n\n  .keyease-policy-box h2 {\n    font-size: 24px;\n  }\n\n  .keyease-policy-list li {\n    padding: 16px;\n  }\n}\n<\/style>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politica sui resi e rimborsi In caso di problema di attivazione, il cliente pu\u00f2 contattare il supporto per assistenza, sostituzione<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":1,"footnotes":""},"class_list":["post-17964","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/pages\/17964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/comments?post=17964"}],"version-history":[{"count":7,"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/pages\/17964\/revisions"}],"predecessor-version":[{"id":18046,"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/pages\/17964\/revisions\/18046"}],"wp:attachment":[{"href":"https:\/\/keyease.net\/fr\/wp-json\/wp\/v2\/media?parent=17964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}